What is an Agent?

 
- A person or company that has a relationship with a potential customer(s)

- A person or company that is looking to earn a daily real-time annuity income
  from their customer base using the Telfree service

- A person or company that wants to develop a pro-active relationship with
  customers

- Agents are the sales interface of the Telfree service and act as representatives
  to their customers 

- Agents work with the Telfree web-based business client management interface to
  manage, monitor and activate new and existing customers and phone lines 

- Agents receive daily commissions (a % of the total Telfree call margin)

- Agents receive monthly commissions on phone line service fees

 

Agent Roles and Responsibilities

 
1.   Setup

- The agent must manage the distribution and allocation of the assigned Telfree
  087 numbers

- Pass the activations to Telfree for the subscriber

- Facilitate or implement any hardware installations that need to be done (e.g.
  the distribution for preconfigured routers)


2.   Ongoing Administration

- The agent must consistently keep a working relationship with clients

- Agents are responsible for assisting customers in pro-actively managing their
  phone bills

- The agent receives airtime payments and allocates it to their customer 
  accounts